英语要作为工作语言有5年以上客服工作经验Prefer外资公司的经验Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Key Responsibilities？Processing Returns？Customer Invoicing？Deliver Forecast Reports？Order ProcessingYOU MUST HAVE？Bachelor's degree, or equivalent. WE VALUE？A broad knowledge of principles and best practices in (customer service)？Excellent team and communication skills？An ability to take initiative and work with limited direction？An ability to influence at the operational level？Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems作为你指定的客户组合的主要客户联系人，确保满足所有客户的需求和期望。你将回复客户来电和电子邮件，询问有关发货日期、问题、订单更改、维修和RMA的订单。你将与其他部门（如技术支持、物流、制造、区域销售经理、产品经理等）沟通，以解决客户问题。您将处理订单，包括订单录入、催货订单、变更单、退货、监控订单状态和解决差异。你将扮演一个改变的代理人，寻找改善客户服务流程的方法。主要职责?处理退货?客户发票?提供预测报告?订单处理你一定有?学士学位或同等学历。 我们重视?广泛了解（客户服务）的原则和***做法?优秀的团队和沟通技巧?具有主动性并在有限的指导下工作的能力?在业务层面上施加影响的能力?在SAP、客户门户、Oracle、Excel、集成报告系统方面的经验 职能类别：业务跟单