Report to: Services Manager Team Leader, UOP China Join a team recognized for leadership, innovation and diversity. UOP LLC, headquartered in Des Plaines, Illinois, USA, is an international supplier and licensor of process technology, catalysts, adsorbents, process plants, and consulting services to the petroleum refining, petrochemical, renewables, and gas processing industries. UOP is a wholly-owned subsidiary of Honeywell International, Inc. and is part of Honeywell's Performance Materials and Technologies strategic business group. UOP China is hiring a Service Manager with accountability in the Refining, Petrochemical, Natural Gas and Renewables industry. This position will preferably be based in Zhangjiagang, China. This position will not have subordinate but need to take ownership to manage resources to solve technical issues for UOP account units. The Service Manager will be accountable for all aspects of Service provision to customers though implementation of the Service Vision for customers and drive to financial targets within assigned accounts. The Service Manager will work follow AOP and KPI targets with compliance to Honeywell policy and work processes. Candidates must have a good working knowledge of UOP(or similar) Hydro Cracking products and technologies and experience with customer account management within the oil and gas industry. Position Responsibilities: • Working closely with the Customer Success Organization (CSO), ensure consistent and effective service delivery practices • Executing all obligations of retainer for assigned accounts units -based Service Agreements with region customers • Advocate for customers in all aspects of technology delivery and maintenance. Take ownership for regional services in this respect, lead by example, and support the Service Manager Team to do the same • Support identification of additional service opportunities with Service Agreement, and non-Service Agreement, customers and work with respective Account Managers to generate demand and propose service engagements • Maintain practices to sustain and make accessible technical operating knowledge for the company • In partnership with respective Account Managers, ensure best in class technology service delivery to our clients through generation and maintenance of customer account plans • Assist the leader to drive problem resolution activities in region to identify