工作职责/Job Responsibility 1. 收集客户或销售提出的技术投诉； Collecting technical complaints from customers or sales; 2. 整理、记录并跟踪客户技术投诉； Organizing, recording and following up with customer technical complaints; 3. 直接解答客户问题； Responding directly to customer questions (according to ability); 4. 协调技术部门与其他服务团队及时提供解决方案并跟踪解决； Coordinating technical department and other service support department to provide solution proposal and follow-up. 工作要求/Job Requirement 1. 熟悉机械装配，懂技术; Be familiar with mechanical assembling; 2. 有一定英语听说读写能力 With good English conmmunication skill 3. 熟练操作Excel, Word, PPT办公软件; Be familiar with Excel, Word, PPT and related office softwares; 4. 良好的沟通技能; Good communication ability; 5. 团队合作精神。 Team work spirit.